User Research

Get to know your users, their goals and motivations better through targeted research such as job-context task analysis or conceptual modelling.  Deliverables include User Personas, Task Flow Diagrams, Context Scenarios and User Requirements Specification.

User Experience Design

Optimise the utility and usability of your site or system by designing with users in mind, while also meeting the commercial and service delivery needs of your business. Information Architecture Designs, Design Standards Frameworks, High Level Screen Mock-ups and Detailed User Interface Designs help you focus features and information around the tasks that your users perform.

Usability Testing

Test the user-effectiveness of your site or system and hone in on areas that are preventing your users from completing tasks that are crucial to them meeting their goals.  Real world scenarios are undertaken by real world users to test usability before or after your solution is live.  A Usability Test Report prioritises the areas that require focus in order to deliver the most value to you, most cost effectively.




User research, concept design, interaction design, usability testing of hand held hearing management devices

National Film & Sound Archive

Social engagement strategy and interaction design for corporate and content delivery sites

Queensland Health

User research and interaction design driving improvement of employee self service portal

Education Queensland

Design team mentoring

Departments of Communities and Child Safety Leadership of User Interface design team for major client management system project, contextual task analysis, persona development, scenario development, wireframes and detailed interaction design, product management, requirements analysis, team development and mentoring


User requirements analysis, rapid interaction design mock-ups, wireframing, team development and mentoring

Microsoft Services Australia User Experience Architect role for large government system design project 

Australian Taxation Office (Change Program) scenario development, usability testing through task simulation, executive communication, staff mentoring

NSW Roads & Traffic Authority user pathway analysis, information architecture, interaction design

NSW EPA (Living Thing campaign) information architecture, online strategy development

Telstra (Coutrywide portal) information architecture

Eli Lilly (product detailing system) user pathway analysis, information architecture, UI design

AMP (Adviser Workbench) user requirements, interaction design, expert usability evaluation

Zurich Financial Services (Adviser Workbench) executive workshop facilitation, ecommerce strategy, prototype development, requirements analysis

Lend Lease (Aurora Place multimedia leasing aid) information architecture, project management


About us...


 Check out my UX blog  Blogger

Client Case Study

“User interface design as a facilitator of IT project communication”

OZCHI 2006 Conference Paper


Practitioner tools

Word DocumentAmberdew_Interaction_Design_files/UX%20Specification%20Template.doc

UX Specification Template

PPT DocumentAmberdew_Interaction_Design_files/UX%20stakeholder%20Triangle.ppt

UX Stakeholder Triangle

PPT DocumentAmberdew_Interaction_Design_files/AmberdewProbeDiaryTemplate.pptx

Cultural Probe Template